“It’s simple. I got rid of all the bad stuff. I looked at all the things people don’t like in banking, and changed it. We call it ‘The Guernsey Way’. Here are just some of the things we do differently:”
- We’re All Personal Bankers – Every customer in The Guernsey Bank family is special, and we are trained to provide the highest level of personal attention to each and everyone.
- Empowerment – We are empowered to make decisions on the spot. We don’t defer decisions to an office in Chicago or New York.
- Single Point of Contact – If you call with a question, one person takes care of it.
- Personal Greeting – We greet you at the door, and walk you out when you’re ready to go.
- Longer Hours – We’re open when you need us. From 7AM-7PM weekdays, and 9AM-Noon Saturdays.
- Relaxing Environment – Comfortable chairs, coffee, TV, newspapers. A relaxing place to visit.
- Meet the President – Our President, Bob Patrella, is friendly and accessible and loves to meet and speak with customers.
- Easy Account Switching – We make switching your account from another bank simple and hassle free.
- Custom Loans & Programs – We create loan programs based on your specific needs and requirements.
- We’re Live – A real person answers our phones when we’re open, not an automated computer phone system that puts you in phone limbo.